Customer Service Officer German-English (Day)

Spain Germany Spain Belgium
Higher secondary – Bachelor _ 40 hours

Do you speak German and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!

EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.

You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

As a customer service officer, you will work Monday to Friday in rotating shifts. Your main tasks will be:

  • Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
  • Gathering information and checking the data for accuracy and completeness.
  • Providing technical support and communicating with workshops.
  • Updating the customer and all other parties involved.
  • Monitoring and controlling agreements with all parties involved.
  • Follow-up of all contract-related issues within the established deadlines.

For this job, we are looking for someone who has the following knowledge, experience and skills:

KNOWLEDGE AND EXPERIENCE

  • Language: German (proficient) & English (proficient)
  • Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
  • Technical knowledge (automotive, tyres, …) is a plus
  • No specific experience required

SKILLS

  • Communicate effectively over the phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasker and stress resistant

At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. You will work the day in rotating shifts, which allows a ton of flexibility to see your friends and family after work. And of course, we offer a competitive salary in return for your hard work.

Questions?

jobs@ebts.eu
+32 78 153 232

Interested? Please reply through the form below.

  • Tipos de archivos aceptados: pdf, docx, xlsx, pptx, Tamaño máximo de archivo: 10 MB.
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¿Quiere formar parte de nuestro equipo?

Seguimos creciendo, estamos always in motion. Siempre estamos a la búsqueda de gente con…

  • Lealtad y disposición para ayudar
  • Ambición
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Blog

Learn more about working at EBTS. Our Pro’s in Motion tell about their job, the atmosphere and colleagues. Read all about it.

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