Customer Service Officer French-English

EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

• Working from Monday until Friday (being flexible to work on a Saturday in busy periods).

• Incoming phone calls, e-mails and faxes treating and dispatching:
  • Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
  • Collecting additional information.
  • Check the data for accuracy and completeness.
  • Reception & Services; provide technical support; search workshop.
  • Keep the customer and all involves updated.
  • Complaint handling (from customer to contractor; from contractor to EBTS)
• Ensures the monitoring and control of the agreements with the parties involved:
  • Regarding the service
  • Regarding complaint handling, etc.
  • Regarding the service conditions and agreements
• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
  • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
  • Enter required information into the system.
  • Register performed operations.
  • Responsible for the internal and external monitoring of client files.

Knowledge and experience:

• Language : French (proficient) and English (proficient)
• PC skills: office applications, outlook
• Company-specific IT / telephony system
• Technical knowledge (automotive, tires, …) is an asset
• No specific knowledge and experience required

Skills:

• Communicate effectively by phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasking & stress resistant
• Teamplayer

At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. We work in day and night shifts, which allows you to choose when you work, depending on when you feel most productive. As we have offices spread out over Europe, there are possibilities to work in our other countries as well. And of course, we offer a competitive salary in return for your hard work.