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Customer Service Officer Polish-English (Day)
Spain
Belgium
Higher secondary - Bachelor _ 40 hours
Do you speak Polish and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!
EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
As a customer service officer, you will work Monday to Friday in rotating shifts. Your main tasks will be:
- Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
- Gathering information and checking the data for accuracy and completeness.
- Providing technical support and communicating with workshops.
- Updating the customer and all other parties involved.
- Monitoring and controlling agreements with all parties involved.
- Follow-up of all contract-related issues within the established deadlines.
For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
- Language: Polish (proficient) & English (proficient)
- Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
- Technical knowledge (automotive, tyres, …) is a plus
- No specific experience required
SKILLS
- Communicate effectively over the phone
- Problem analysis and problem solving
- Customer- and results-oriented
- Accurate and high work standard
- Multitasker and stress resistant
At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. You will work the day in rotating shifts, which allows a ton of flexibility to see your friends and family after work. And of course, we offer a competitive salary in return for your hard work.
Interested? Please reply through the form below.
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