Student operator German-English

Higher secondary – Bachelor _ 32 - 40 hours

Tasks & Responsibilities

Job purpose / Main objectives

Follow up and close down breakdown files quickly and efficiently. Means of communication are mainly telephone, e-mail and tasks.

Main tasks and Responsibilities

Responsible for the complete handling and follow-up of all contract-related files:

  • Administrative processing of all relevant information, follow-up and closing of breakdown assistance files via workshop or driver.
  • Enter all required information in the system.
  • Registering performed actions.
  • Responsible for the internal and external follow-up of customer files

Job dimensions

  • Language knowledge: preferably 2 languages (German – English)
  • Clients: direct contact via outgoing calls
  • Region: active throughout the whole of Europe (exceptions are possible)
  • Contracts: respectively related to tyres, technical, refrigerators
  • Targets / Objectives: quality- and service-oriented dispatching, problem-solving; optimal service through effective communication

Your profile

Knowledge and experience:

  • Able to communicate fluently in preferably 2 languages (German – English)
  • Computer skills: Microsoft Office applications, Outlook
  • Office related IT/telephone system
  • Technical knowledge (automotive, tyres,…) is an asset
  • No specific prior knowledge or experience required

Skills:

  • Able to communicate effectively over the phone
  • Problem analysis and problem solver
  • Customer-focused and result-oriented
  • Accurate and high working standard
  • Multitasking and immune to stress
  • Team player

Organisation and contacts:

  • Reports to the Teamleader
  • Cooperation with: operators of all platforms
  • External contacts with: drivers, customers, planners, workshops and other assistance platform

Interested? Please reply through the form below.

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