Customer Service Officer Dutch-English (Day)

Higher secondary – Bachelor _ 40 hours

Tasks & Responsibilities

Job purpose / Main objectives

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Monday – Friday: rotating shifts

Main tasks and Responsibilities

  • Incoming phone calls, e-mails and faxes treating and dispatching:
    • Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
    • Collecting additional information.
    • Check the data for accuracy and completeness.
    • Reception & Services; provide technical support; search workshop.
    • Keep the customer and all involves updated.
    • Complaint handling (from customer to contractor; from contractor to EBTS.)
  • Ensures the monitoring and control of the agreements with the parties involved:
    • Regarding the service
    • Regarding complaint handling, etc.
    • Regarding the service conditions and agreements
  • Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
    • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
    • Enter required information into the system.
    • Register performed operations.
    • Responsible for the internal and external monitoring of client files.

Your profile

Knowledge and experience:

  • Language : Dutch (native) & English (well)
  • PC skills: office applications, outlook
  • Company-specific IT / telephony system
  • Technical knowledge (automotive, tires, …) is an asset
  • No specific knowledge and experience required

Skills:

  • Communicate effectively by phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasking & stress resistant
  • Teamplayer

Interested? Please reply through the form below.

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