Customer Service Officer German-English (Day)

EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.

You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

As a customer service officer, you will work Monday to Friday in rotating shifts. Your main tasks will be:

• Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
• Gathering information and checking the data for accuracy and completeness.
• Providing technical support and communicating with workshops.
• Updating the customer and all other parties involved.
• Monitoring and controlling agreements with all parties involved.
• Follow-up of all contract-related issues within the established deadlines.

For this job, we are looking for someone who has the following knowledge, experience and skills:

KNOWLEDGE AND EXPERIENCE

• Language: German (proficient) & English (proficient)
• Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
• Technical knowledge (automotive, tyres, …) is a plus
• No specific experience required

SKILLS

• Communicate effectively over the phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasker and stress resistant

At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. You will work the day in rotating shifts, which allows a ton of flexibility to see your friends and family after work. And of course, we offer a competitive salary in return for your hard work.