Customer Service Officer German-English (Day)

Tasks & Responsibilities

Job purpose / Main objectives

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Monday – Friday: rotating shifts

Main tasks and Responsibilities

• Incoming phone calls, e-mails and faxes treating and dispatching:
  • Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
  • Collecting additional information.
  • Check the data for accuracy and completeness.
  • Reception & Services; provide technical support; search workshop.
  • Keep the customer and all involves updated.
  • Complaint handling (from customer to contractor; from contractor to EBTS)
• Ensures the monitoring and control of the agreements with the parties involved:
  • Regarding the service
  • Regarding complaint handling, etc.
  • Regarding the service conditions and agreements
• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
  • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
  • Enter required information into the system.
  • Register performed operations.
  • Responsible for the internal and external monitoring of client files.

Your profile

Knowledge and experience:

• Communicate fluently in languages: German (very well) – English (well)
• PC skills: office applications, outlook
• Technical knowledge (automotive, tires, …) is an asset
• No specific experience required

Skills:

• Communicate effectively by phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasking & stress resistant
• Teamplayer