Customer Service Officer Italian – Spanish – English (Night)

Spain
Higher secondary – Bachelor _ 36 hours

Do you speak Italian, Spanish and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!

EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.

You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

Your main tasks will be:

  • Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
  • Gathering information and checking the data for accuracy and completeness.
  • Providing technical support and communicating with workshops.
  • Updating the customer and all other parties involved.
  • Monitoring and controlling agreements with all parties involved.
  • Follow-up of all contract-related issues within the established deadlines.
  • Working nightshifts.

For this job, we are looking for someone who has the following knowledge, experience and skills:

KNOWLEDGE AND EXPERIENCE

  • Language: Italian (proficient), Spanish (proficient) & English (well)
  • Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
  • Technical knowledge (automotive, tyres, …) is a plus
  • No specific experience required

SKILLS

  • Communicate effectively over the phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasker and stress resistant

At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.

Questions?

jobs@ebts.eu
+32 78 153 232

Interested? Please reply through the form below.

  • Akceptowane typy plików: pdf, docx, xlsx, pptx, Maks. rozmiar pliku: 10 MB.
  • To pole jest używane do walidacji i powinno pozostać niezmienione.

Chcesz być częścią naszego zespołu?

Ciągle się rozwijamy, jesteśmy always in motion. Zawsze szukamy osób, które są…

  • Lojalne i pomocne
  • Ambitne
  • Profesjonalne
  • Zorientowane na pracę grupową
  • Skromne

… Dołącz do nas!

Blog

Learn more about working at EBTS. Our Pro’s in Motion tell about their job, the atmosphere and colleagues. Read all about it.