Have you got what it takes

You’re confronted with a problem that you don’t know the answer to.

What do you do?
vraag 1*
- You try to ignore the problem, hoping it will solve itself.
- You’re persistent and try to solve it yourself.
- You ask for help.
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q1 a
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q1 b

You’re working on an important job, when suddenly your computer crashes.

What do you do?
vraag 2*
- You panic and stare blankly at your computer screen.
- You report the problem to the IT Responsible and wait for them to fix it ASAP.
- You report the problem and continue working in the best possible way. Even if that means writing everything down with pen and paper.
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q2 a
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q2 b

It’s a busy day at work, and you’re faced with five important tasks at the same time.

What do you do?
vraag 3*
- You already start stressing about how you will not be able to finish them all.
- You start working on them one by one, in chronological order.
- You make a to do list and start working on the task with the highest priority.
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q3 a
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q3 b

You’re on the phone with a customer who doesn’t sound happy.

How do you react?
vraag 4*
- You feel offended and try to defend yourself
- You stay calm, ignore his/her discontentment and try to help the customer in a friendly and professional way
- You stay calm, listen to the feedback and try to help in a professional way. If the customer stays discontent, you report this to your superior
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q4 a
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q4 b

You’re on the phone with a regular customer who asks if you had a nice weekend.

How do you react?
Vraag 5*
- You answer politely that you don’t want to talk about your private life.
- You answer something like: “Hehe it was okay… But how can I help you?”
- You give them a friendly answer and might even ask the same. A bit of small talk doesn’t hurt
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q5 a
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q5 b

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First name*
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Toestemming*
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A total
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B total
Comments
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to always be in motion?