Our method
Tell us what you need
You are:
- A commercial vehicle or component manufacturer
(of tyres, axles, reefers, tailgates…) - A rental or leasing company
- A fuel/service card issuer
- An independent workshop or part of a network
- An assistance platform that wants to extend its coverage
You want:
- To provide specialised assistance services to your customers or fleets
- To contract a high-quality multilingual incident management centre to externalise part or all of your assistance services
We will:
- Start by listening to your needs
- Explore your product or service
Analysis of your needs
Together, we will envisage the different possible scenarios to fulfil your needs. After that, we will:
- Check how we can adapt our concept to your needs
- Propose different ways to achieve your goals
- Agree on the best possible solution/SLA
- Design the right scope and timing for the rollout
- Propose an agreement and timeframe
Implementing, testing and finetuning
Once the scope is defined, we will:
- Introduce the different parties involved (such as after sales, operations, product development and IT)
- Start implementing
- Respect the company’s culture, language requirements and specifications of the customer base
Always In Motion
Once we go live, our European key account and network manager, together with your project manager, will monitor your case closely the first months. We will continuously interact with you when needed.
After we have reached the right service level, we will keep on analysing all processes and other products and service needs. That way, we strive to reach the highest possible quality level and keep both ourselves and your customers in motion. Without ever losing sight of the rationales of the SLA.
