Stacey Ratcliffe about growing and finding balance – Pro In Motion
In August 2020, Stacey and her partner decided to leave their busy life in the UK behind for a more relaxed lifestyle in Spain. Though she has only worked at EBTS for five months, she has already excelled in her job. All while maintaining a good work life balance. Discover her story.
From customer service officer to team leader in just a few months
“After travelling and exploring Spain, I started the search for a new job. In December, I
started working at EBTS as a Customer Service Officer, dedicated to our customer Goodyear in the UK. In this job, I handle calls from their customers in need of tyre assistance, whether they are roadside or on site.”
“Three months later I was asked to become a team leader. I didn’t expect it, but I’m very happy they considered me. I think I made a good impression with my previous experiences in customer service (laughs).”
“My job is challenging, and I am still finding my feet, but I am really enjoying it so far. I enjoy helping new agents, dealing with more complex customer accounts, and supporting my team in any way I can. What I like most about the job is not knowing what challenges may come my way, each day. I think this keeps things interesting.”
Integrating at EBTS
“From the very beginning, everyone was very helpful and approachable. I think this is very important in a fast-moving environment. There are a lot of different nationalities in the office, but everyone speaks English very well. Luckily, because my Spanish is still quite limited (laughs). I also feel that, despite the mix of cultures, everyone gets along very well. All these things made it easy for me to onboard and integrate into the company.”
A good balance between work and relaxation
“Although I like a good challenge in my job, I also think it’s important to find the time to unwind. That’s why I chose to move to Spain, to enjoy the relaxed lifestyle. During my spare time I do exactly that. Since I live on the coast, I love walking by the water and going on bike rides. When I’m not out and about, I enjoy following online courses to develop myself personally and professionally. I guess you could say I’m always in motion. However, I do enjoy just relaxing in the garden with a drink (laughs).”
More newsNews overview
Nicole Mihalache on teamwork and growth at EBTS – Pro In Motion
After moving from Romania to the United States, back to Romania and then to Spain, Nicole found a home at EBTS. Although she has only been with us for 10 months, our team feels like a second family to her. Read her story.
Alicia Sanchez on being multilingual and working the night shift – Pro In Motion
Alicia was raised bilingually by her parents in France. About 7 years ago she decided to move to Elche, Spain, to be with family and enjoy the Spanish lifestyle. Shortly after, she joined EBTS as a customer service officer so she could use her language skills. Discover what her job entails today.
Torgeir Karlsen talks about variation and diversity within EBTS – Pro In Motion
Senior Operator Torgeir has worked at EBTS for 15 years. While working at our headquarters in Hasselt, Belgium, he has seen EBTS grow immensely. From a small company of 15 people to an international support platform. Why he enjoys the company and his job so much? Find out now.